Privacy

Badline AI builds voice agents that answer phone calls for businesses. This page explains what we collect, why, and what you can ask us to do with it.

What we collect

When you schedule a call on this site we receive your name, company, email and phone number, the page that referred you, and the approximate location our host derives from your connection. We use them to contact you about Badline and for nothing else. Information is processed in the United States.

When a business uses Badline, its agent handles that business's calls. Call audio, transcripts and the details callers share are processed on the business's behalf and under its instructions, to answer the call, book the work and report back to the business.

People we email about our services

Badline AI emails people in their work role at organisations that could use our service, such as housing providers. We find work contact details on the organisation's own website and in other public sources, such as published contract notices, and we check that the address is likely to work. We keep your name, work email address, job title and organisation, and the public facts that made us think our service is relevant. We do this because we have a legitimate interest in telling organisations about a service that fits their work.

Your right to object to our emails

You can tell us to stop emailing you at any time, and we will. Reply to any of our emails or use the form on the home page. We will then keep only your email address, on a do-not-contact list, so that we never email you again.

The Badline AI app

Owners and staff of businesses that use Badline can sign in to the Badline AI app. The app collects the name, email address and phone number on your account, the settings you change (hours, greeting, services, prices and emergency contact), and, if you turn notifications on, a push token with your device's name, model and operating system so we can alert you and show you where you are signed in. The calls, transcripts, recordings and bookings you see in the app belong to the business you work for and are processed on its behalf. The app has no advertising, no tracking and no analytics, and never uses your microphone, camera or location.

You can delete your app account in the app (Account, then Delete account) or on our account deletion page.

Cookies and tracking

This site sets no advertising or analytics cookies.

Who processes it

We use service providers for hosting, messaging, telephony, speech recognition, voice synthesis and language models. They process information only to provide those services to us. We do not sell personal information.

How long we keep it

Sales enquiries and the details of people we email are kept while we are in contact and deleted on request. Call data is kept for as long as the business that owns it requires, then deleted.

Your choices

You can ask us to access, correct or delete information about you. Use the form on the home page and say what you need; we will confirm by email. If a business's agent took your call, contact that business: we act on its instructions.

Changes

If we change this policy we will update the date at the top of this page.