01
Peaks
Volume spikes, hold times climb and callers hang up.
Every call, to your standard.
For large service companies and contact centers. We build and run each agent around your services and rules, and every call is recorded, transcribed and summarized.
[01]The problem
Where the standard slips.
02
Consistency
Every person on the phones answers a little differently.
03
Visibility
Thousands of calls a week, and nobody hears most of them.
[02]How it works
Built and run by us.
- We build it
- Each agent is built around your services, prices, rules and the questions your callers ask.
- Every line
- An agent per line or location, each with its own hours, services, rules and number, under one account.
- Every call
- Recorded, transcribed and summarized.
- Change log
- Every change to what an agent answers from is logged, before and after, and can be undone.
- Access
- Staff access by role.
- Your systems
- Books into the calendar or CRM you already run. Other systems are scoped and built per customer.
- Your data
- How we handle recordings and caller details is set out in our privacy policy.
[03]Get on the line
We scope yours with you.
Tell us what you run and what your callers ask. We scope your agents with you on a call.