01
Paged mid-call
The moment the emergency is clear, you are alerted while the caller is still on the line.
Emergency calls reach you mid-call
Badline hears the difference between a routine repair and a home in danger. When it cannot wait, she gives the caller the safety step first, pages you while they are still on the line, and books the earliest slot you have.
[01]Urgent
What counts as an emergency.
- Gas
- A gas smell or a carbon monoxide alarm.
- Water
- Water pouring in: a burst pipe, a flood, a roof open to the rain.
- Temperature
- No heat in freezing weather, or no cooling in dangerous heat with someone vulnerable at home.
- Electrical
- Sparks, smoke or a burning smell, or the power out with no known cause.
- Locked out
- A child, a vulnerable person or a pet shut inside, or someone locked out somewhere unsafe.
- Unsecured
- A door, gate or garage door stuck open at night, or one that will not secure the home or business.
- Closed
- A business that cannot open.
[02]Safety first
The first thing the caller hears.
- Gas
- “Please get everyone outside now, and call the gas company or 911 once you're out.”
- Electrical
- Stay clear of it, and call 911 if there is any fire.
- Water
- Shut the main water valve off, if they can reach it safely.
- Anyone hurt
- 911 first. The visit gets sorted meanwhile.
[03]What you get
Paged, booked, reported.
02
Earliest slot
She books the first open time on your calendar, or tells the caller you are calling right back.
03
The full story
The address, what is happening and the caller's words, with the recording and the transcript.
[04]Questions
What owners ask about emergency calls.
What is an emergency answering service?
An emergency answering service answers a business's calls around the clock and gets urgent ones to the owner or the on-call tech right away. Badline does it with an AI receptionist that recognises an emergency from what the caller says, pages you mid-call and books the earliest slot.
Does she call 911?
No. She tells a caller in danger to call 911 or the gas company first, then pages you. She runs your front desk, not an emergency line.
What if the caller just wants someone today?
Today, or as soon as possible, is a scheduling wish, not an emergency. She books the next open window, today if today is open, and you are not paged.
Can I approve emergency bookings myself?
Yes. She can hold each booking for your OK, or take the details and tell the caller you are calling right back.
Will she tell a caller how to fix it?
Never. Beyond the one safety step, she never talks anyone through a repair and never tells anyone something is safe.
[05]Get on the line
We build yours first.
Tell us about your business. We build your agent, you hear it on a call, then you decide.