Emergencies
Paged mid-call
Burst pipes, water through a ceiling, sewage coming up: you know while the caller is still talking.
The AI receptionist for plumbers
Plumbing calls do not wait for business hours. Badline picks up every one: a burst pipe at midnight pages you while the water is still running, and a slow drain on a Tuesday books itself.
[01]On the line
The calls plumbing companies get.
- Burst pipe
“Water is pouring out of the ceiling!”
She tells them to shut the main valve off if they can reach it safely, takes the address and pages you mid-call.
- No hot water
“The water heater is dead and I've got four kids to get ready.”
Broken and needed soon. She books the next open window, today if today is open.
- Backup
“The toilets are backing up into the tub.”
Water coming in faster than they can mop is urgent and pages you. Otherwise she books the earliest opening.
- Clogged drain
“The kitchen sink won't drain.”
Routine. Booked into your next open window, at your price if you have given her one.
- Repipe
“How much to repipe a house built in the sixties?”
She never guesses a number you have not set. She books the estimate visit and passes the job to you.
- Out of area
“We're about an hour north of you, can you come out?”
She checks the address against where you work and says so, instead of booking a job you will not drive to.
[02]Sample call
Hear her take one.
- Badline
Thanks for calling, this is Paige. How can I help?
- Caller
A pipe burst under the kitchen sink and water's going everywhere.
- Badline
Okay. If you can reach the main shut-off valve safely, turn it off now. I'm alerting the owner right now. What's the address, with the ZIP?
- Caller
22 Birch Lane, 30004.
- Badline
Thank you. The owner is personally on this. I can get a plumber there at seven fifteen tonight, or at eight. Which works?
- Caller
Seven fifteen, please.
- Badline
You're booked for seven fifteen tonight. The plumber will call when they're on the way.
[03]Booking
Booked while they're on the line.
She books straight into your Jobber schedule or your Google Calendar while the caller is on the line, and only offers times that are really open. Emergencies get the earliest slot; everything else gets the next open window.
Her questions are the ones your dispatcher would ask: what is happening, where, and the name for the ticket. The answers ride along with the booking, so the plumber knows what they are walking into.
Works with Jobber and Google Calendar.
[04]What reaches you
What reaches you, and what never does.
Every call
A summary when it ends
What broke, where, who called and what was booked, with the recording and the transcript.
Spam
Never reaches you
Robocalls, lead sellers and people pitching you ads are turned away before they ring you.
[05]Questions
Questions plumbing companies ask.
Can an AI receptionist handle emergency plumbing calls?
Yes. Badline hears what is happening, and when water is pouring in she tells the caller to shut the main valve off if they can reach it safely, takes the address and pages you mid-call. Then she offers the earliest slot on your calendar.
Will she talk a customer through a repair?
No. She runs your front desk, not a help line. Beyond the one safety step, she books the visit and gets a plumber out.
Does she quote prices?
From your price list only. A drain clearing or a water heater flush can be quoted on the call if you set a price; a repipe or anything she cannot price gets an estimate visit.
What happens with callers outside my service area?
She checks the address against where you work. A clearly far address is told so, rather than booked for a visit you would have to cancel.
Can she book into Jobber?
Yes, or into Google Calendar. She reads the schedule, books the open time, and the call lands in Jobber with the notes, the transcript and the recording.
[06]Get on the line
We build yours first.
Tell us about your business. We build your agent, you hear it on a call, then you decide.