Emergencies
Paged mid-call
No heat in a freeze, a gas smell, a carbon monoxide alarm: you know while the caller is still on the line.
The AI receptionist for HVAC companies
Badline answers every call to your heating and air business, nights and weekends included. A no-heat call at 2 a.m. pages you before the caller hangs up, and a tune-up at noon books itself into your calendar.
[01]On the line
The calls HVAC companies get.
- No heat
“It's 40 degrees in here and the furnace won't kick on. We've got a newborn.”
No heat in freezing weather is urgent: she pages you mid-call and offers the earliest slot today.
- Gas smell
“I smell gas near the furnace.”
Safety first. She tells them to get everyone outside and call the gas company or 911, then takes the address and pages you.
- No cooling
“The AC is blowing warm air, it's 104 out and my mother lives with us.”
No cooling in dangerous heat with someone vulnerable at home is urgent. You are paged and she books the earliest visit.
- Tune-up
“Can someone come do the fall furnace check?”
Routine. She quotes your tune-up price if you have given her one and books the next open window.
- New system
“What would a new heat pump run me?”
She never guesses at a number you have not given her. She books the estimate visit and passes the job to you.
- Sales call
“Hi, I'm calling about your Google business listing.”
Screened. Listing scams, lead sellers and marketing agencies never reach your phone.
[02]Sample call
Hear her take one.
- Badline
Thanks for calling, this is Paige. How can I help?
- Caller
Our furnace quit and it's freezing in here. We've got a baby at home.
- Badline
Oh, I'm sorry. Let's get you warm. I'm alerting the owner right now. What's the address, with the ZIP?
- Caller
418 Alder Street, 80521.
- Badline
Got it. The owner is personally on this. I can have a tech there at ten thirty this morning, or at noon. Which works?
- Caller
Ten thirty.
- Badline
You're booked for ten thirty. The tech will call when they're on the way.
[03]Booking
Booked while they're on the line.
She reads your Jobber schedule or your Google Calendar, offers only the times that are open, and books the visit before the caller hangs up. Your hours, your holidays and how many calls fit in a window all count.
Want to approve each one first? She can hold the booking for your OK, or take the details for you to call back.
Works with Jobber and Google Calendar.
[04]What reaches you
What reaches you, and what never does.
Every call
A summary when it ends
Who called, what they need, the address and what was booked, with the recording and the transcript.
Spam
Never reaches you
Warranty robocalls, listing scams and agencies selling you leads are turned away.
[05]Questions
Questions HVAC companies ask.
Can Badline answer after hours for my HVAC company?
Yes. She answers every call 24 hours a day, including nights, weekends and holidays. Forward your line to her after hours only, or for every call. You keep the number you have.
Which HVAC calls count as emergencies?
A gas smell or a carbon monoxide alarm, no heat in freezing weather, no cooling in dangerous heat with someone vulnerable at home, and anything sparking, smoking or burning. Those page you mid-call and get the earliest slot. Everything else books into the next open window.
Will she quote my prices?
Only the prices you give her. If a job is not on your price list, or it needs eyes on it first, like a new system, she books the estimate instead of guessing.
Does it work with Jobber?
Yes. She reads your Jobber schedule, books the visit, and every call lands in Jobber as a client and a request with the notes, the transcript and the recording. Google Calendar works too.
How do we get started?
Tell us about your business. We build your agent, you hear it on a call, then you decide.
[06]Get on the line
We build yours first.
Tell us about your business. We build your agent, you hear it on a call, then you decide.