Emergencies
Paged mid-call
A home out of fuel in freezing weather, or a gas smell: you know while the caller is still on the line.
The AI receptionist for heating oil and propane companies
When a tank runs dry in January, that call cannot go to voicemail. Badline answers every call to your fuel business: a home out of fuel with no heat pages you mid-call, and deliveries and service calls book straight into your schedule.
[01]On the line
The calls heating oil and propane companies get.
- Out of fuel
“We ran out of oil last night and the house is freezing.”
No heat in freezing weather is urgent. You are paged mid-call and she pushes for the earliest delivery.
- Gas smell
“I smell propane near the tank.”
Safety first. She tells them to get everyone outside and call the gas company or 911 once they are out, then pages you.
- Delivery
“Can we get a fill this week?”
She books the delivery into your next open window.
- Boiler service
“The boiler is making a banging noise.”
Broken and needed soon. Next open window, today if today is open.
- Price
“What's your price per gallon today?”
She answers only from the prices you give her, never a guess.
- New customer
“We just moved in. Do you deliver out our way?”
She checks the address against the area you serve and books the first delivery if you cover it.
[02]Sample call
Hear her take one.
- Badline
Thanks for calling, this is Paige. How can I help?
- Caller
We ran out of heating oil last night and it's freezing in the house.
- Badline
I'm sorry, let's get you warm. I'm alerting the owner right now. What's the address, with the ZIP?
- Caller
7 Pine Hill Road, 06810.
- Badline
Thank you. The owner is personally on this. I can have a delivery there at eleven this morning, or at one. Which works?
- Caller
Eleven.
- Badline
You're booked for eleven. The driver will call when they're on the way.
[03]Booking
Booked while they're on the line.
Deliveries and service calls go onto your schedule in Jobber or Google Calendar, only into windows that are open and never more than you have said fit in one.
Your prices change, so she only says what your price list says today. Update it and her answers change with it.
Works with Jobber and Google Calendar.
[04]What reaches you
What reaches you, and what never does.
Every call
A summary when it ends
The customer, the address, the fuel and the booking, with the recording and the transcript.
Spam
Never reaches you
Robocalls, listing scams and agencies are turned away.
[05]Questions
Questions heating oil and propane companies ask.
Can Badline answer for a heating oil or propane company?
Yes. She answers every call, books deliveries and service calls into your schedule, and pages you mid-call when a home is out of fuel in freezing weather or someone smells gas.
What does she say to someone who smells propane?
To get everyone outside now, and to call the gas company or 911 once they are out. That comes before any question. Then she takes the address and pages you.
Will she quote a price per gallon?
Only from the price list you give her. When your price changes, you change the list and her answer changes with it.
Does she answer through the night in winter?
Every call, 24 hours a day, every day of the year.
Can she tell whether we deliver to an address?
She checks each address against the area you serve, and tells a caller who is clearly outside it rather than booking a delivery you cannot make.
[06]Get on the line
We build yours first.
Tell us about your business. We build your agent, you hear it on a call, then you decide.