01
The queue
Residents wait on hold, and many hang up before anyone answers.
Residents answered, day and night.
For cities, counties and public agencies. Your agent answers in your organization's name on the number residents already dial, takes their details and message for your team, and sends your staff a written summary of every call.
[01]The problem
Where residents' calls go.
02
After hours
The lines close at five, and the calls keep coming.
03
Staff time
Staff spend the day taking messages instead of closing cases.
[02]How it works
Answered in your name.
- Your number
- Keep it. Forward it to your agent for every call, or only after hours and when the lines are busy.
- Answers
- Day and night, in your organization's name, from the facts you give it.
- Takes details
- The caller's name, number and reason, then your team calls back. It never makes a promise your staff have to take back.
- Hands over
- Anything the facts you gave it do not cover goes to your team. It never makes up a figure.
- Urgent calls
- Urgent calls reach the person on duty while the caller is still on the line.
- Screens
- Robocalls and sales calls are kept off your staff's phones.
- Reports
- Every call recorded, transcribed and summarized for your staff.
- Your data
- How we handle recordings and caller details is set out in our privacy policy.
[03]Get on the line
We scope yours with you.
Tell us which lines you run and what residents call about. We scope your agent with you on a call.