Emergencies
Paged mid-call
Water pouring in, a home open to the rain: you know while the caller is still on the line.
The AI receptionist for restoration companies
A flooded basement at 3 a.m. becomes a job for whoever answers the phone. Badline answers every call to your restoration company, day or night: active water pages you mid-call, and she has the address before the caller dials anyone else.
[01]On the line
The calls restoration companies get.
- Flooding
“The water heater burst and the basement is filling up.”
She tells them to shut the main valve off if they can reach it safely, takes the address and pages you mid-call.
- Storm
“A tree came through the roof and it's raining in the living room.”
A home open to the rain is urgent. You are paged and she books the earliest slot.
- After a fire
“We had a kitchen fire. The fire department just left.”
She books the earliest open slot, with what happened in the notes.
- Mold
“There's mold behind the drywall in the basement.”
She books the inspection into your next open window.
- Insurance
“Do you work with my insurance company?”
She answers from the notes you give her. Anything she cannot answer goes to you.
- Sales call
“We sell exclusive water damage leads.”
Screened. Lead sellers and agencies never reach your phone.
[02]Sample call
Hear her take one.
- Badline
Thanks for calling, this is Paige. How can I help?
- Caller
Our water heater burst and the basement is flooding.
- Badline
Okay. If you can reach the main water valve safely, shut it off now. I'm alerting the owner right now. What's the address, with the ZIP?
- Caller
1206 Oak Hollow Drive, 37027.
- Badline
Thank you. The owner is personally on this. I can have a crew there at five forty-five, or at six thirty. Which works?
- Caller
Five forty-five.
- Badline
You're booked for five forty-five. The crew will call when they're on the way.
[03]Booking
Booked while they're on the line.
She books straight into your Jobber schedule or Google Calendar, into times that are open, and pushes emergencies to the earliest slot you have.
Rather approve the dispatch yourself? She can hold the booking for your OK, or take everything down and tell the caller you are calling right back.
Works with Jobber and Google Calendar.
[04]What reaches you
What reaches you, and what never does.
Every call
A summary when it ends
What happened, where, the insurance details they gave and the booking, with the recording and the transcript.
Spam
Never reaches you
Lead sellers, listing scams and robocalls are turned away.
[05]Questions
Questions restoration companies ask.
Does Badline answer restoration calls at night?
Every call, 24 hours a day, including weekends and holidays. Active water pages you mid-call, whatever the hour.
What does she tell a caller with water coming in?
To shut the main water valve off if they can reach it safely. Then she takes the address and pages you. She never talks anyone through a repair.
Can she answer insurance questions?
From the notes you give her, such as which carriers you work with. Anything beyond them goes to you with the caller's details.
Can I approve each emergency before it is booked?
Yes. She can hold bookings for your OK, or take the details and tell the caller you are calling right back.
Does it work with Jobber?
Yes. She reads your Jobber schedule, books the visit, and the call lands in Jobber with the notes, the transcript and the recording. Google Calendar works too.
[06]Get on the line
We build yours first.
Tell us about your business. We build your agent, you hear it on a call, then you decide.